SEATTLE, WA. TOKYO, JP.

CONTACT INFO
support@realtakai.com or use our contact form here.
Allow up to 24-48 hours for your reply.
Closed on weekends and holidays.

SIZING
For sizing please refer to this page here.

INTERNATIONAL CUSTOMERS
For Japan & Korea customers, please fill your name and shipping address in English. For Mainland China and Taiwan customers, please fill your name and shipping address in Chinese. For overseas payments, if your card gets declined using debit/credit, please checkout using PayPal. For all other countries, please as default, fill your information all in English.

SHIPPING 

• Shipping Method : Parcel Service
• Shipping Area : A Region.
• Shipping Rate : Charged differently depending on country
• Delivery Time : 5 - 10 days
• Shipping Information : Please take into consideration that some products may take additional time for delivery and processing.

EDITING OR CANCELLING ORDERS
You may edit or cancel your order manually within 48 hours of when the order has been placed. Once fulfilled and shipped, edits and cancellations on orders can not be done manually.

To edit or cancel your order, head to the bottom of your order confirmation email and select "Edit or Cancel Order"

If the timeframe has passed and your order has not yet been shipped and fulfilled, you may email us at, support@realtakai.com to request and edit or cancel your order.

BECOME AN AFFLIATE
Purchase from us or sign up using the "Affiliate Sign Up" button and you'll receive an email which will include a 10% off personal discount code for you to give to others. For everyone that purchases using your personal code, get 15% commission. You'll receive your payout once the order has been fully fulfilled. Please be sure to connect a payout method (PayPal).

ORDERS
With an increase of chargeback fraud, all orders that are labeled and categorized as high-risk in our system will be contacted to confirm their order information or will have to wait until a specific time until their orders are processed and shipped. To avoid this, please make sure your billing address/zip code is correct.

TRACKING YOUR ORDER
Once you've been given your tracking number via email, enter your tracking number here, or at https://parcelsapp.com/ to check the status of your order.

Order → Payment confirmation → Our order → Overseas shipment → Domestic shipment → Arrival

CARE INSTRUCTIONS (WASHING AND DRYING)
For all clothing (tops and bottoms), please use a gentle cleaning style; wash in cold water with a gentle/low spin, and air dry after washing. Do not tumble dry or bleach. Any other way may damage the fabric or designs. As with usual washing routines, separate light and dark colors and wash them separately.

PAYMENT OPTIONS
- Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover
- PayPal

OFFICIAL SOCIAL MEDIAS
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@realtakai
Facebook
@realtakaidotcom
Twitter
@realtakai
TikTok
@realtakaistore

WORLDWIDE SHIPPING

FREE SHIPPING ON ORDERS OVER $100 USD (U.S ONLY)

Processing will take between 4-10 business days, but please allow extra time for some items. Goods will be dispatched on regular working days, Monday to Friday. All packages are processed from our warehouses in China. It is the customers responsibility if the package requires pick-up.

For the United States only, shipping is free on all orders over $100 USD 
(shipping costs excluded). 

For Japan & Korea customers, please fill your name and shipping address in English. For Mainland China and Taiwan customers, please fill your name and shipping address in Chinese.

REALTAKAI USES DHL, SF-EXPRESS, UPS, USPS, FEDEX, HERMES, ROYAL MAIL, SERVICES FOR SPEEDY AND ACCURATE DELIVERY

• Shipping Method : Parcel Service
• Shipping Area : A Region.
• Shipping Rate : Charged differently depending on country
• Delivery Time : 5 - 10 business days
• Shipping Information : Please take into consideration that some products may take additional time for delivery and processing. Delivery times may vary depending on each country, you may refer to the shipping page at checkout

Important: Your order is shipped once your payment has been cleared.

When filling out your shipping address please be sure to fill in the correct phone number. For overseas orders, please be aware that there may be delays as orders need to go through customs clearance, because of this, orders may take up to two weeks for delivery. We do not ship to PO boxes

For the shipping option, DHL/FEDEX (Express Shipping), you may be responsible for customs clearance and customs fee. Delivery with FedEx and DHL will take 3-7 business days. For orders that have selected DHL and the order is under 1kg, we will use FedEx (as DHL doesn't ship orders under 1kg).

When a package has attempted delivery, and the address is incorrect at the result of the customer, there will be a 25% inventory fee deducted from the return, as we cannot attempt reshipment of the order or process a return in the goods/shipping costs.  

FAILED DELIVERY/ RETURNED TO SENDER/ ABANDONDED PACKAGES
If your package cannot be delivered to the given shipping address due to incorrect shipping address, and/or phone number, the package will be returned to the sender (REALTAKAI) at the customer's expense.

If the receiver (the customer) is absent upon all delivery attempts, your package will be held at a local shipping courier center for pick (as shown in the tracking history, based on the destination country). If the customer fails to pick-up the package for any reason, the package will be returned to the sender (REALTAKAI) at the customer's expense.

For International customers, if you refuse receipt of your package, the package will be returned to REALTAKAI at your expense. The expense includes shipping costs and any duty and tax the tax package may have been incurred. This amount will be deducted from the total amount of amount to be refunded

Packages will be held at customs for 30 days, after which it will be deemed abandoned. Customers who have abandoned a package will forfeit the right to an exchange or refund for their order.

CUSTOMS AND DUTIES
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to the origin warehouse and will not be reshipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund. 

Order → Payment confirmation → Our order → Overseas shipment → Domestic shipment → Arrival

EDITING OR CANCELLING ORDERS
You may edit or cancel your order manually within 48 hours of when the order has been placed. Once fulfilled and shipped, edits and cancellations on orders can not be done manually.

To edit or cancel your order, head to the bottom of your order confirmation email and select "Edit or Cancel Order"

If the timeframe has passed and your order has not yet been shipped and fulfilled, you may email us at, support@realtakai.com to request and edit or cancel your order.

Your order will be delivered within 5-10 business days from when it is shipped out. If it has been more than 10 business days, please email us at support@realtakai.com and one of our agents will be happy to further investigate this issue. (Delivery times may vary depending on each country, you may refer to the shipping page at checkout).

INTERNATIONAL CUSTOMERS
For Japan & Korea customers, please fill your name and shipping address in English. For Mainland China and Taiwan customers, please fill your name and shipping address in Chinese. For overseas payments, if your card gets declined using debit/credit, please checkout using PayPal. For all other countries, please as default, fill your information all in English.

TRACKING YOUR ORDER
Once you've been given your tracking number via email, enter your tracking number here, or at https://parcelsapp.com/ to check the status of your order.

If your tracking number does not work, please enter it with the links above before emailing us.

Email support@realtakai.com if you haven't received your tracking number.

We offer free exchanges if there are any defects that have taken place in the outcome of our fault. If a problem does occur, please contact us within 7 days within the item(s) arrive/are delivered. 

An item is eligible for cancellation if: 
-you requested a return request (via email) within 24 hours of payment and your order is still under “Pending” status and you have not received a confirmation email 
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay
-the ordered item is out of stock.

Returns Policy
If item(s) do not fit the requirements below, it will be sent back to the customer at his/her expense. We reserve the right, at our sole discretion, to determine if returned merchandise is in sale-able condition.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, unaltered, free of any odors or fragrances, and in its original packaging. When the package has been returned customers will be refunded the clothing, there will be a 5% inventory/gas fee deducted from returned refunds. Shipping fee will be excluded from all refunds. For returns, you’ll also need the receipt or proof of purchase. 

Please take a picture of the return package with the shipping label before shipping and please send us the tracking number and email us the information to process the return.

- All returned items must be unworn, unwashed and with hang tags.
- The customer is responsible for the return shipping cost of the item.
- Please make sure all return packages are sent with tracking shipping.
- Please mark outside of the package as "returned goods" to avoid any customs charges
We are not responsible for any return custom charges made.
- Please make sure that the return form is enclosed with your goods.

RETURN FORM

press the link above to access the return form download

You can always contact us for any return question at support@realtakai.com

Regarding returns, please refer to the chart below for the return address,

NAME Shen Yunjuan 
PHONE +86 15972145031,
ADDRESS 1103, Unit 3, Building 12, Shengshinianhua, Lishan road, Huangpi District, Wuhan City, Hubei Province
ZIP 430000
PROVINCE Hubei
COUNTRY China

When a package has attempted delivery, and the address is incorrect at the result of the customer, there will be a 25% inventory fee deducted from the return, as we cannot attempt reshipment of the order or process a return in the goods/shipping costs.  

For orders that are returned, once shipped, please be sure email us the tracking number, your name and order number.

Please be sure to contact us at, 
support@realtakai.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too, usually taking 3-5 business days.

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