Shipping policy

WORLDWIDE SHIPPING

FREE EXPRESS SHIPPING OVER $300 USD

Processing will take between 4-10 business days, but please allow extra time for some items. Goods will be dispatched on regular working days, Monday to Friday. All packages are processed from our warehouses in China. It is the customers responsibility if the package requires pick-up.

Shipping is free on all orders over $200 USD (shipping costs excluded). 

For Japan & Korea customers, please fill your name and shipping address in English. For Mainland China and Taiwan customers, please fill your name and shipping address in Chinese. 

REALTAKAI USES DHL, SF-EXPRESS, UPS, USPS, FEDEX, HERMES, ROYAL MAIL, SERVICES FOR SPEEDY AND ACCURATE DELIVERY

  • Shipping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : Charged differently depending on country
  • Delivery Time : 5 - 10 days
  • Shipping Information : Please take into consideration that some products may take additional time for delivery and processing.

Important: Your order is shipped once your payment has been cleared.

When filling out your shipping address please be sure to fill in the correct phone number. For overseas orders, please be aware that there may be delays as orders need to go through customs clearance, because of this, orders may take up to two weeks for delivery. We do not ship to PO boxes

For the shipping option, DHL/FEDEX (Express Shipping), you may be responsible for customs clearance and customs fee. As delivery with DHL will take 3-7 business days. For orders that have selected DHL and the order is under 1kg, we will use FedEx (as DHL doesn't ship orders under 1kg).

When a package has attempted delivery, and the address is incorrect at the result of the customer, there will be a 25% inventory fee deducted from the return, as we cannot attempt reshipment of the order or process a return in the goods/shipping costs.  

CUSTOMS AND DUTIES
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to the origin warehouse and will not be reshipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Order → Payment confirmation → Our order → Overseas shipment → Domestic shipment → Arrival

EDITING OR CANCELLING ORDERS
You may edit or cancel your order manually within 48 hours of when the order has been placed. Once fulfilled and shipped, edits and cancellations on orders can not be done manually.

To edit or cancel your order, head to the bottom of your order confirmation email and select "Edit or Cancel Order"

If the timeframe has passed and your order has not yet been shipped and fulfilled, you may email us at, support@realtakai.com to request and edit or cancel your order.

INTERNATIONAL CUSTOMERS
For Japan & Korea customers, please fill your name and shipping address in English. For Mainland China and Taiwan customers, please fill your name and shipping address in Chinese. For overseas payments, if your card gets declined using debit/credit, please checkout using PayPal. For all other countries, please as default, fill your information all in English.

TRACKING YOUR ORDER
Once you've been given your tracking number via email, enter your tracking number at, https://parcelsapp.com/ to check the status of your order.

For orders that have reached the USA, https://www.usps.com/
If your tracking number does not work, please enter it with the links above before emailing us.

Email support@realtakai.com if you haven't received your tracking number.